Privacy Policy
Last updated: July 09, 2025
1. Introduction
Ascapz Zone ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ascapz-zone.com or use our student accommodation services.
Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.
2. Information We Collect
2.1 Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Fill out contact forms on our website
- Register for our services
- Apply for accommodation
- Communicate with us via email or phone
- Subscribe to our newsletter or marketing communications
This information may include:
- Full name
- Email address
- Phone number
- University or educational institution
- Course of study
- Accommodation preferences
- Emergency contact information
- Financial information (for payment processing)
2.2 Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device, including:
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent on pages
- Referring website
- Date and time of visits
3. How We Use Your Information
We use the information we collect for the following purposes:
- To provide and maintain our accommodation services
- To process applications and bookings
- To communicate with you about your accommodation
- To respond to your inquiries and provide customer support
- To send you marketing communications (with your consent)
- To improve our website and services
- To comply with legal obligations
- To protect our rights and prevent fraud
4. Legal Basis for Processing (UK GDPR)
Under UK GDPR, we process your personal data based on the following legal grounds:
- Contract: Processing is necessary for the performance of a contract with you
- Consent: You have given clear consent for us to process your data for specific purposes
- Legitimate Interests: Processing is necessary for our legitimate business interests
- Legal Obligation: Processing is necessary to comply with legal requirements
5. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- Service Providers: With trusted third-party service providers who assist us in operating our business
- Property Owners: With property owners or managers for accommodation bookings
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with any merger, sale, or transfer of our business
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Typically, we retain:
- Contact form submissions: 2 years
- Customer account information: 7 years after account closure
- Marketing communications data: Until you unsubscribe
- Website analytics data: 2 years
8. Your Rights Under UK GDPR
You have the following rights regarding your personal data:
- Right of Access: Request copies of your personal data
- Right to Rectification: Request correction of inaccurate personal data
- Right to Erasure: Request deletion of your personal data
- Right to Restrict Processing: Request limitation of processing your data
- Right to Data Portability: Request transfer of your data
- Right to Object: Object to processing of your personal data
- Right to Withdraw Consent: Withdraw consent at any time
To exercise these rights, please contact us using the information provided below.
9. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies. For detailed information about our use of cookies, please refer to our Cookie Policy.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
11. Children's Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
12. International Data Transfers
Your personal data may be transferred to and processed in countries other than the UK. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your data in accordance with UK GDPR requirements.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after such modifications constitutes acceptance of the updated Privacy Policy.
14. Contact Information
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
Ascapz Zone
Halifax House, 15 Deansgate
Manchester M26
United Kingdom
Phone: +447759299937
Email: [email protected]
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority, if you believe we have not handled your personal data in accordance with the law.