Terms of Service

1. Introduction

Welcome to Ascapz Zone. These Terms of Service ("Terms") govern your use of our website ascapz-zone.com and our student accommodation services. By accessing or using our services, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our services.

2. About Our Services

Ascapz Zone provides student accommodation booking and management services in the United Kingdom. Our services include:

• Student dormitory bookings
• Private apartment rentals
• Homestay program arrangements
• Property search and matching services
• Customer support and assistance

3. Eligibility

To use our services, you must:

• Be at least 18 years old or have parental consent
• Be enrolled or accepted at a recognized educational institution
• Provide accurate and complete information
• Comply with all applicable laws and regulations

4. Account Registration

When creating an account with us, you agree to:

• Provide accurate, current, and complete information
• Maintain and update your information as necessary
• Keep your account credentials secure
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized access

5. Booking and Payment Terms

5.1 Booking Process

• All bookings are subject to availability
• A booking is confirmed only upon payment of required deposits
• You must provide accurate information during the booking process
• We reserve the right to refuse any booking at our discretion

5.2 Payment

• Payment schedules vary by property and are specified in your booking agreement
• All payments must be made in GBP unless otherwise specified
• Late payment fees may apply as outlined in your agreement
• We accept various payment methods as displayed during booking

5.3 Deposits and Fees

• Security deposits are refundable subject to property condition assessment
• Booking fees are non-refundable unless specified otherwise
• Additional charges may apply for damages or policy violations

6. Cancellation and Refund Policy

6.1 Cancellation by Student

• Cancellations must be made in writing via email
• Refund eligibility depends on the timing of cancellation:
  • More than 30 days before arrival: Full refund minus booking fee
  • 15-30 days before arrival: 50% refund
  • Less than 15 days before arrival: No refund
• Exceptional circumstances may be considered on a case-by-case basis

6.2 Cancellation by Ascapz Zone

We reserve the right to cancel bookings in cases of:

• Property unavailability due to unforeseen circumstances
• Violation of these Terms or property rules
• Providing false information during booking

In such cases, we will provide a full refund or suitable alternative accommodation.

7. Property Rules and Conduct

All guests must comply with:

• Individual property rules and regulations
• UK laws and local ordinances
• Reasonable noise levels and respect for neighbors
• Guest policies and visitor restrictions
• Health and safety guidelines

Violation of property rules may result in immediate termination of accommodation without refund.

8. Liability and Insurance

8.1 Our Liability

Ascapz Zone's liability is limited to the maximum extent permitted by law. We are not liable for:

• Personal injury or property damage not caused by our negligence
• Loss or theft of personal belongings
• Consequential or indirect damages
• Service interruptions beyond our control

8.2 Your Responsibilities

• You are responsible for your personal belongings
• You must have appropriate insurance coverage
• You are liable for any damage caused by your actions

9. Data Protection and Privacy

We collect and process personal data in accordance with our Privacy Policy and applicable data protection laws. By using our services, you consent to such processing.

10. Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property of Ascapz Zone or its licensors and is protected by copyright and other intellectual property laws. You may not use our content without written permission.

11. Website Use

You agree not to:

• Use our website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the website's functionality
• Upload malicious code or viruses
• Scrape or extract data without permission

12. Third-Party Services

Our website may contain links to third-party websites or integrate with third-party services. We are not responsible for the content, privacy practices, or terms of these external services.

13. Force Majeure

We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, pandemics, or technical failures.

14. Dispute Resolution

14.1 Governing Law

These Terms are governed by the laws of England and Wales.

14.2 Dispute Resolution Process

• Initial complaints should be directed to our customer service team
• If unresolved, disputes may be escalated to mediation
• Legal proceedings must be brought in the courts of England and Wales

15. Termination

We may terminate or suspend your access to our services immediately if you:

• Violate these Terms
• Provide false information
• Engage in fraudulent activity
• Cause damage to our reputation or business

16. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our website. Your continued use of our services constitutes acceptance of the modified Terms.

For significant changes, we will provide reasonable notice via email or website notification.

17. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

18. Contact Information

For questions about these Terms of Service, please contact us:

19. Acknowledgment

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.